Refund Policy

Our Commitment

At TalkGenAI, we want you to be completely satisfied with our service. If you're not happy with your subscription, we offer a fair and transparent refund policy.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on your first payment for any paid plan (Starter, Growth, Pro, or Scale), subject to the following conditions:

• Eligibility: You must request a refund within 14 days of your initial purchase
• Credit Usage: You have not used any generation credits from your paid plan
• Good Faith: The refund request is made in good faith (not abuse of the system)

What Qualifies for a Refund

• You subscribed to any paid plan and decided it is not right for you (within 14 days)
• Technical issues prevented you from using the service (we'll try to fix first)
• Service didn't meet your expectations (within 14-day window)
• You upgraded by mistake or changed your mind immediately

What Does NOT Qualify for a Refund

• You've already used generation credits from your paid plan
• More than 14 days have passed since your purchase
• You're requesting a refund for previous months (only current month eligible)
• You violated our Terms of Service
• Abuse of the refund policy (repeated refund requests)

Your Statutory Rights Come First

• Israel: If you are a consumer, your right to cancel under the Consumer Protection Law, 5741-1981 and the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010 applies regardless of whether you have used generation credits. Where those rules apply, we will refund you and may deduct only the cancellation fee they permit (the lower of 5% of the transaction value or ILS 100).
• EU / UK: Consumers have a statutory 14-day withdrawal right for distance contracts. Where you have expressly consented to us beginning to supply digital content immediately and acknowledged that you thereby lose that right, the statutory withdrawal right may not apply, but our 14-day commercial guarantee above still does.
• Anywhere: If the Service was not delivered as described, or was materially defective, contact us. Statutory remedies for faulty digital services are unaffected by the conditions listed above.

If you believe you have a statutory right to cancel that is broader than this policy, tell us in your email and we will apply the law, not the policy.

Free Tier

The Free Tier does not involve any payment, so no refunds are applicable. You can cancel or stop using the free service at any time without any charges.

Subscription Cancellations

You can cancel your subscription at any time:

• Cancel Anytime: No questions asked, no penalties
• Access Until Period End: You retain access until your current billing period ends
• No Partial Refunds: Cancellation does not provide a refund for the current billing cycle
• Downgrade to Free: After cancellation, you can continue using the Free Tier

How to Request a Refund

To request a refund, please follow these steps:

1. Email us: Send an email to [email protected]
2. Include:
   • Your account email address
   • Purchase date
   • Reason for refund request
   • Order/transaction ID (if available)
3. Wait for Review: We'll review your request within 2-3 business days
4. Receive Decision: We'll notify you of approval or denial
5. Get Refund: If approved, refunds are processed within 5-10 business days

Refund Processing Time

• Review Time: 2-3 business days
• Processing Time: 5-10 business days after approval
• Refund Method: Original payment method used for purchase
• Bank Processing: Your bank may take additional 3-5 days to show the credit

Special Circumstances

We understand that exceptional situations may arise. If you have circumstances not covered by this policy, please contact us. We review each case individually and may make exceptions at our discretion.

Technical Issues

If you're experiencing technical difficulties with our service:

• Contact us first at [email protected]
• We'll work to resolve the issue promptly
• If we cannot resolve it within a reasonable timeframe, a refund may be issued

Chargebacks

Please contact us directly before initiating a chargeback with your bank. Chargebacks hurt small businesses and may result in:

• Account suspension
• Loss of access to service
• Inability to use TalkGenAI in the future

We're committed to resolving any issues fairly and promptly. Let's work together!

Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Fair Use

Our refund policy is designed to be fair to both you and us. We reserve the right to refuse refunds to users who abuse this policy, including but not limited to:

• Repeated refund requests
• Using the service extensively before requesting a refund
• Violating our Terms of Service
• Fraudulent activities

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:

• Email: [email protected]
• Subject Line: "Refund Request - [Your Email]"